Shipping and Handling Fees

We accept major credit cards and personal checks (within the continental United States).

Hawaii, Alaska, Puerto Rico, Guam, & all U.S. territories: $4.00 is added to your order.

International & Canadian Orders: Orders outside of the U.S. can not be placed on our website as shipping costs vary greatly depending upon location and items ordered.  Please call or email with your intended order and we would be happy to quote you shipping costs and options. 

Shipping Policies

Purchases are usually shipped within one business day. All additional shipping and handling costs and any sales tax or VAT required to be collected by us will be charged to the buyer unless otherwise expressly indicated at the time of sale or we are provided with a valid tax exemption certificate applicable to your purchase.

All listed shipping times are estimates of the expected number of business days it will take for in-stock merchandise to be shipped and delivered. Business days are Monday-Friday, excluding holidays.

An initial confirmation email may be sent to you after placing an order. However, any confirmation you receive from us does not mean your order has been received, accepted, or shipped as this is an automated email confirmation. Once your order request has been successfully received and your item has been shipped, you will receive another email confirmation.

Any oversized items may require a special delivery charge in addition to shipping fees. Special delivery charges vary depending on the size and weight of the item. These charges will not be included in the shipping and handling subtotal on the checkout page. We will contact you with this information.

Returns

We uphold a 100% customer satisfaction guarantee. If you are not fully satisfied with your purchase, This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (815) 986-1097 to request a return. We will provide you with return instructions.

Unless otherwise noted during your purchase, products may be returned in an unopened box or unopened packaging, provided that any returned products are undamaged and include all documentation, media, and other separate items or components that were included in the original shipment. You may return any product purchased on this website for any reason. Adhesives must be returned by UPS Ground only.

We reserve the right to charge a restocking fee of up to 20% of the purchase price of any returned product for orders in excess of $150.

Refunds

We will refund the purchase price of the returned product(s), including any applicable taxes, upon receipt of your return shipment. Shipping and handling charges are not refunded unless an error was made by us.

We make every effort to provide refunds as soon as possible. However, refund times vary and will not be made until we have conducted a product inspection after receiving any return.

Refunds are subject to normal product return shipping times and the refund processing time from your bank or credit card company. All refunds will be made in the form of payment used to make your purchase.

A refund will not be provided if a returned item shows signs of wear and/or use. We are not responsible for any returned products that are lost or damaged during shipping.

Cancellations and Changes

You may cancel any order at no charge by This email address is being protected from spambots. You need JavaScript enabled to view it. before your order is shipped, generally no later than one business day after the order was placed. The email must have the subject line of “Cancellation.” Cancellations will still be honored by us if made after the order was shipped. There is no cancellation fee for any order.

Any changes to an existing order must be made by This email address is being protected from spambots. You need JavaScript enabled to view it. or calling us at (815) 986-1097 with the details of the change before your order is shipped. The order number and/or date of sale must be provided.

If any additional or substituted products cannot be shipped within the original time frame, they will be shipped within a time frame applicable to such shipments and measured from the date a modification request is made.

Terms of Sale

BY PURCHASING ANY PRODUCT SOLD ON flockit.com ("WEBSITE") YOU ("YOU") AGREE TO THE FOLLOWING TERMS AND CONDITIONS ("AGREEMENT"), WHICH CONSTITUTE A BINDING AGREEMENT BETWEEN YOU AND Flock It! ("US" OR "WE").

Sale Authorization and Payment Terms

By providing your credit card, debit card, bank account information, or any other billing information through our checkout process and submitting payment, you hereby authorize us to deduct the total purchase price stated on our website at the time of purchase for all goods you purchase and all other stated shipping costs, taxes, or other charges applicable to the sale from such method of payment. You agree that we shall be authorized to charge all such amounts immediately after you have clicked the submit button or otherwise have authorized the payment.

Pricing Policy

We are not responsible for pricing, typographical, or other errors on our website. We reserve the right to cancel any orders arising from such errors. We also reserve the right to cancel any sale made to you if we determine there were inaccuracies in any product description or information contained on this website regarding such product.

All pricing is in United States currency (USD) unless otherwise stated. All listed prices do not include shipping and handling charges unless otherwise indicated. You agree to pay all charges that may be incurred by you or on your behalf through this website, at the actual price(s) in effect when such charges are incurred, including all shipping and handling charges.

Product Availability

All sales are subject to product availability and we may revise and discontinue any product at any time without notice (which may affect any information saved in any saved searches or your shopping cart). We also reserve the right, with or without prior notice to you, to limit the available quantity of or discontinue any product; bar any website user from making any or all transaction(s); refuse to provide any website user with any product we sell; and limit quantities on orders placed by the same user (or account), credit card, or orders that use the same billing and/or shipping address.

If an item you've ordered is unavailable, your order will be placed on backorder and we will e-mail you the estimated arrival time. After receipt of our email, you can elect to wait for the item or cancel your order. If the item is still on backorder or otherwise unavailable after 30 days from the date we have estimated in our email, we will automatically cancel your order unless you elect to continue to wait for the product(s) to become available. We will e-mail you before we cancel your order and you will have the option to allow cancellation or extend the delivery time. We will not charge your credit card until the item is shipped.

Accuracy of Materials

We make every effort to describe and display our products accurately on this website. However, a small number of the items may be mispriced, described inaccurately or be unavailable, and we may experience lags in providing updates throughout this website or other delays beyond our control. ACCORDINGLY, WE DO NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF THE INFORMATION PROVIDED ON THIS WEBSITE RELATING TO PRODUCT PRICES, EXACT PRODUCT COLORS, SHAPES, OR SIZES AS DEPICTED ON THIS WEBSITE OR REGARDING PRODUCT AVAILABILITY. WE RESERVE THE RIGHT TO CHANGE OR UPDATE INFORMATION AND TO CORRECT ERRORS, INACCURACIES, OR OMISSIONS AT ANY TIME WITHOUT PRIOR NOTICE.

Title to Products and Risk of Loss

Risk of loss or damage and title to any products purchased under these terms will not pass to you until the delivered product is accepted. Acceptance will occur upon delivery to the provided shipping address or, if special shipping arrangements are agreed to, upon delivery to your carrier or designee.

If any damage has occurred to any of the products you receive or if there are any missing or lost items, please refer to our returns policy. You agree that your failure to notify us within the time period stated in our returns policy shall result in a waiver of your right to notify us and seek correction of any lost or damaged products you purchased.